Case Studies, Ambassadors and Contacting Us

Category of Information: Information you give to us in order to register for our service (Voluntary Information)

Where it comes from: Information you have provided about your experiences

What is collected and how we use that information

We run an ‘Ambassador’ network to allow individuals to share their experiences and raise awareness of opportunities which exist. We use these stories and others to run articles in our newsletter and on our website documenting individual candidate experiences. Should you be happy to participate in the ambassador programme or contribute to articles we will explain what personal information we would like you to provide and ask for your consent to use this in our newsletter/website or at events. This may include a photograph or video of you.

Contacting Us

Where it comes from: Corresponding with us (for example by email, phone or letter)

What is collected and how we use that information

When you contact us, any personal information you provide will be protected in the same way as we treat our commercial information.

We will monitor any emails we receive (plus attachments) for any viruses or malicious software. We will promptly delete any email which is illegal or presents harm to us.

Where it comes from: Contacting us with an enquiry or to report a problem with our website

What is collected and how we use that information

In order to process your enquiry and/or investigate a problem we may ask you to provide your username and basic contact information (name, address, telephone number and email address) so we can verify your identity and deal with your enquiry/resolve the problem.

We may make up an electronic file of the enquiry/problem which will contain any personal information you have given us. This will be kept with the personal information you have provided to us during the Candidate Registration Process.

We will only use your personal information here to investigate and respond to you with the outcome of your enquiry/our investigation.

You do not have to provide this information to us, it is entirely voluntary. However, we may be limited in our ability to deal with your enquiry and respond to you if contact information is not provided. We will only correspond with you in the way you have asked us to.

It is in our legitimate business interests to process this information in order to deal with your enquiry/investigate the problem you’ve raised. We’ll ensure your rights are protected.

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